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I feel your pain. Having gone through the healthcare spin cycle for over twenty years and working the "biz" for the same, I have seen it all.
Unlike the healthcare world, I listen. Before any plan is constructed, we have a meeting to decide what you actually need. And I care about your family and you.
I believe that my role is to help you navigate your health journey so I tend to coach you through your treatment plan, visit your doctors with you, review your medical records, reconcile your medications, review your medical bills and more.